Data Intelligence, Business Analytics
James Taylor, an expert in the management and automation of operational business decisions and author of Smart (enough) Systems, had an intriguing idea to apply analytics and rules to improve the way frontline call center representatives pitch offers to customers.
Taylor described the challenge:
Given the point of the Decision Service is not to make the best offers but to have…Continue
Added by Mike Kennedy on July 12, 2011 at 6:00pm — No Comments