Data Intelligence, Business Analytics
Consultants struggle to differentiate between HR metrics and HR analytics and use the terms interchangeably when selling and recommending technology solutions. This causes unnecessary confusion in the marketplace as pointed out by Luk Smeyers from iNostix in The Netherlands. Luk addressed this confusion by providing a …Continue
Added by Mike Kennedy on July 29, 2011 at 3:14pm — No Comments
James Taylor, an expert in the management and automation of operational business decisions and author of Smart (enough) Systems, had an intriguing idea to apply analytics and rules to improve the way frontline call center representatives pitch offers to customers.
Taylor described the challenge:
Given the point of the Decision Service is not to make the best offers but to have…Continue
Added by Mike Kennedy on July 12, 2011 at 6:00pm — No Comments